Privacy Policy

This Privacy Policy explains how Voodoo Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their personal information. We aim to handle information fairly, transparently and only for legitimate service, security, business and legal purposes.

Voodoo Casino holds a Malta Gaming Authority licence (MGA/B2C/325/2016) issued to operator SuprPlay Ltd, supported by SSL encryption and responsible gambling tools including deposit limits, session controls, and self-exclusion register participation.

Information we may collect

When you use Voodoo Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The type and amount of information collected can depend on the services you use, the transactions you make and the information required to meet security and legal obligations. We only seek information that is reasonably relevant to operating the service, supporting players and protecting the website.

Account and contact details

This may include your name, date of birth, residential or contact information, username, account preferences and other details supplied when you register or update your account. We may also keep records of communications with support, including questions, complaints, requests and information provided to help resolve an issue. These records help us provide consistent assistance and maintain an accurate account history.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This can include information from identity documents, proof of address or other materials needed for verification and anti-fraud checks. We handle these materials for account security, risk management, responsible service and compliance purposes.

Payment and transaction records

We may process information about deposits, withdrawals, wagers, winnings, account balances and other account activity. Payment providers or other service partners may process payment details on our behalf. We may retain transaction records and related information to provide services, investigate unusual activity, answer queries and meet applicable obligations. We do not need to hold every payment detail in the same form, and some payment processing may take place through third-party providers.

Technical, device and usage data

When you access the website, we may collect technical information such as an internet protocol address, browser type, device information, operating system, language settings, pages viewed, approximate location and dates or times of access. We may also record information about how the website is used, including login activity, navigation and interactions with website features. This information may help us maintain performance, detect security issues and understand how players use the service.

How we use and share information

Voodoo Casino may use personal information for purposes connected with operating an online casino service and managing player accounts. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and service providers who need it. Personal information may be handled in electronic records, support systems, security tools and other systems used to operate the website.

Create, maintain and administer player accounts.
Provide website features, casino services, account support and requested assistance.
Confirm identity, age, account ownership and eligibility where required.
Carry out security, anti-fraud, anti-money-laundering and responsible gaming checks.
Process and reconcile payments, withdrawals, transactions and account activity.
Detect, prevent and investigate unauthorised access, cheating, abuse, technical problems or other suspicious activity.
Communicate about accounts, service notices, security matters, policy updates and support requests.
Send marketing communications where permitted and where the player has provided the required consent or otherwise has a lawful choice to receive them.
Improve website performance, usability, security, products and customer service.
Create reports and use aggregated or de-identified information for analysis, provided it is not used to identify a player.
Meet legal, regulatory, tax, accounting, court or law-enforcement requirements that apply to the service.

We may combine information collected from the website with information supplied during account registration, verification, support conversations or transactions where this is reasonably necessary for the purposes described in this Privacy Policy. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where we explain the additional purpose and provide any choice that may be required.

Service providers and disclosures

Some functions may be supported by third parties, such as payment providers, identity and verification services, fraud-prevention providers, technology providers, customer support tools, hosting providers, analytics services and communication platforms. These providers may receive information needed to perform their services and are expected to handle it in accordance with applicable privacy and security requirements.

Information may also be disclosed where necessary to protect players, the website or other people; respond to a lawful request; investigate suspected fraud or misconduct; enforce applicable terms; or meet an obligation imposed by law or an authorised authority. We do not sell personal information as a general business practice. Where appropriate, information may be shared in a form that does not directly identify an individual player.

Cookies, security and retention

Cookies and similar technologies

Voodoo Casino may use cookies and similar technologies to operate the website, keep sessions secure, remember preferences, understand website usage and support relevant communications. Some cookies are necessary for core functions, while others help with performance, analysis or user experience. Cookies may collect information such as browser details, device identifiers, pages visited and interaction times.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect some website features, account functions or the way preferences are remembered. Browser controls may differ depending on the device and browser used. Some website features may not work as intended if essential cookies are disabled.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or provider requirements. Access to information is intended to be limited according to business need.

No online service can guarantee complete security. Players should use a strong, unique password, keep login details confidential, avoid sharing access to their account and contact support promptly if they suspect unauthorised activity. We may take steps to confirm identity before discussing account information or processing a request.

Retention

We keep information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, reporting and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our processes.

Closing an account does not necessarily remove every record immediately. Certain information may need to be retained to prevent repeat fraud or abuse, resolve outstanding matters, establish or defend legal claims, maintain financial records or meet other legal obligations. Retention periods may differ depending on the type of information and the reason it was collected.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights can include asking what information we hold, requesting access to that information, asking for inaccurate or incomplete information to be corrected, requesting deletion where there is no valid reason to keep it, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, or to ask a privacy question, contact support@voodoocasino.top. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you need. We may ask for reasonable information to verify your identity before releasing, changing or deleting account information. This helps protect personal information from unauthorised requests.

Access: ask for a copy of personal information held about you, subject to applicable limits and exceptions.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security or account-record purposes.
Marketing consent: withdraw consent to marketing communications at any time by contacting support@voodoocasino.top or using an unsubscribe option included in a marketing message, where available.

Withdrawing marketing consent will not affect essential service communications, such as messages about account security, transactions, responsible gaming, important service changes or other information needed to administer your account. A request to delete an account or personal information may also affect access to services and does not remove records that must be retained.

We will consider privacy requests in accordance with applicable requirements. In some situations, a request may be refused, limited or delayed, including where fulfilling it could affect the rights of another person, compromise security, interfere with fraud prevention or conflict with a requirement to retain information. If this occurs, we will aim to explain the general reason where permitted.

Policy updates

We may update this Privacy Policy when our services, information practices or legal obligations change. The updated version will be made available on the website and will apply from the date shown with the update, where a date is provided. Players should review this page from time to time to remain informed about how information is handled. Continued use of the website after an update may indicate acceptance of the revised policy where acceptance is required.